Affecting Other - Network
There are multiple network issues in the USA.
If you can not start/stop/interact with your game panel or your game server is offline it will be affected by this issue, please do not open a ticket.
The datacenter is aware of the issue and working hard to resolve it as soon as possible.
We are sorry for any inconvenience caused.
Affecting Server - gamepanel.gtxgaming.co.uk
There is currently an issue going on with steam that is preventing workshop mods from being installed, hopefully they will fix the issue soon, you can view the status of the error from the following link, https://steamstat.us/
Affecting Server - gamepanel.gtxgaming.co.uk
We are currently having a networking issue in one of our New York data centers, they are currently working on the issue and should have it resolved asap. We apologise for any inconvenience.
Affecting Server - gamepanel.gtxgaming.co.uk
We are having some temporary networking issues in one of our Chicago data centers, they are aware of the issue and should be resolved asap. We apologise for the inconvenience.
Affecting Other - Palworld Updated Servers Not Working
The new update for Palworld has caused servers to break, the executable name was changed. Here is how to fix your game server. NOTE this will work for 95% of our Palworld servers, we are working on a fix for the remaining 5%.
Affecting Server - gamepanel.gtxgaming.co.uk
We're currently investigating an issue with our game panel. Our web team is working on getting this back online as soon as possible. Pease bare with us whilst we get this investigated.
Affecting Server - gamepanel.gtxgaming.co.uk
We are currently experiencing a networking issue in one of our New York Datacenters, they are working on the issue and should have it resolved asap.
Affecting Server - gamepanel.gtxgaming.co.uk
We are aware of a current issue with our game panel loading slowly, we are working on the issue and hope to have it resolved asap. We apologise for the inconvenience.
Affecting Other - Enshrouded Pre orders
Enshrouded Pre-orders are being set up; please do not open a ticket. Wait for the welcome email which will come within an hour.
Affecting Other - Valheim Steam Update Issue
RESOLUTION BELOW
Problem: Valheim Steam Update Issue
We currently have reports of a Valheim Steam update problem with servers not updating to the latest version. We are working on this, please do not open a ticket about this issue.
We will update you here once we resolve it.
UPDATE: 15:21 (UK GMT)
We have found its a unity error and is affecting all Valheim game servers. We are actively working to resolve this issue.
UPDATE 15:27 (UK GMT)
We have detected the issue and are resolving it right now.
RESOLUTION UPDATE 16:04 (UK GMT)
We have a fix, You need to stop the server via the game panel and navigate to the `Configuration Files` and edit the `start.bat` and check the box for `New Unity Update` and once done the server should work again after this. However, please note if you have mods on the server, these will be broken until the mods get updated to the new version.
Affecting Server - gamepanel.gtxgaming.co.uk
One of our New York data centers is currently experiencing network connection issues.
They are aware of the issue and will have it resolved as soon as possible.
Affecting Server - gamepanel.gtxgaming.co.uk
Oregon data center is currently experiencing network connection issues.
They are aware of the issue and will have it resolved as soon as possible.
Affecting Server - gamepanel.gtxgaming.co.uk
Oregon data center is currently experiencing network connection and latency issues.
They are aware of the issue and will have it resolved as soon as possible.
Affecting Other - Network issues
We are aware of latency and connection issues with the IP range 192.168.x.x
The data centre crew are working as fast as possible to get everything back to normal.
Please avoid opening a ticket regarding this matter as it will only delay our team working on the fix.
Affecting Other - Dallas Datacenter
Dallas data center is currently experiencing network connection and latency issues.
They are aware of the issue and will have it resolved as soon as possible.
Affecting Other - Team Speak
Everything is now back online. Sorry for the inconvenience caused.
Affecting Other - Public Pay Error
We are investigating some issues with Public Pay/Clan Pay.
06.07.2023. We have resolved the Public Pay issue, the cause was from the publisher of the module who provided us with a fix.
Affecting System - NY DATACENTER
Dear customer,
Please note we will be performing service impacting network maintenance in our Staten Island, NY location in order to complete a necessary expansion and capacity upgrade. Please note expected downtime is only 30 minutes, however, over one hour is being allocated in case of unforeseen issues. During this time you may see 2-3 brief network outages.
Thank you for understanding.
Affecting System - Game Server Machines
On the 14th and 27th at 6am local time, we restart all of the machines in the USA.
All locations other than USA, the game server machines restart on the 15th and 28th at 6am local time.
We perform maintenance on reseller customers at 6am on the 13th and 26th of each month.
Affecting System - Network
Some machines located in one of our New York data centers are having some temporary network hiccups, we already have a team on the field investigating and working on it, and all services should return back to normal as soon as possible.
We have no ETA right now, but the technicians working as fast as possible to get everything solved, thank you for understanding, and we are sorry for any inconvenience caused.
Affecting System - Network
Some machines located in our Charlotte data center are having some temporary network hiccups, we already have a team on the field investigating and working on it, and all services should return back to normal as soon as possible.
We have no ETA right now, but the technicians working as fast as possible to get everything solved, thank you for understanding, and we are sorry for any inconvenience caused.
The issue has now been resolved.
Affecting System - Teamspeak 3 London Move
On Monday, 30th of January, we will be moving the London Teamspeak 3 to a new better, performing machine and a new data centre. This will mean.
For those of you with SRV records you simply need to change the A record for the SRV record, the port will remain the same so there is no need to change it.
UPDATE 12:45: The new hostname for London Teamspeak 3 will be ts3l.gtxgaming.co.uk (the l stands for london)
UPDATE 12:48: The Teamspeak 3 London server will go down at exactly 1300 GMT.
UPDATE: 13:28: Your Teamspeak 3 Server has been successfully moved to a new machine.
TO CONNECT
You can find the new address on your control panel.
We are using a new hostname format so that in a few years if we need to move Teamspeak again it will not affect you, as the hostname can easily be changed to a new IP address.
If you have an SRV record, you will need to update the A record to the following IP 145.239.207.13
We also updated Teamspeak 3 server to version 3.13.7
Kindest Regards
Affecting Other - NEW YORK DATACENTER
We are aware that some servers hosted in New York are down and not connectable, there's an outage happening in one of our New York datacenters, if your server it's being affected, we are really sorry for any inconvenience caused, datacenter crew working as fast as possible to get everything back.
ETA = Fast as possible!
Please avoid from opening a ticket regarding this matter as it will only delay our team working on the fix.
Affecting Other - Billing
Apple Pay has been added to the payment gateways.
Affecting System - Public Pay
The Public Pay addon has been temporarily disabled as the payments are not showing in the system. Wer are working with the developer on a fix. We are sorry for any inconvenience caused. Any updates to this issue will be published here.
UPDATE: We are waiting on an upgrade to the module Public Pay from the development team which will support 8.1, We are setting this to resolved because until further notice public pay is disabled.
UPDATE: Public Pay is disabled until it supports PHP 8.1. Until then you can have donators donate direct to your PayPal account. Note that this update to PublicPay will be a big update with more functionality to PublicPay than ever before.
UPDATE: 19.01.2023. Public Pay is fixed and active. Please ensure your public URL is correct and has not changed.
Affecting System - STEAM WORKSHOP
If you find some Steam Workshop mods not installing, it's due to Steam API having some hiccups, it's not affecting all mods and not all servers, but if you having issues installing certain mods, please give it time and retry a bit later.
Affecting System - Billing System. Pubic Pay. Bitcoin Payments
We are carrying out an upgrade to PHP 8.1 of the Public Pay system, Bitcoin Payment system and some other minor systems at around 12 midday UK time. Works should only take around 20 minutes to complete but expect some downtime of these services for up to an hour.
UPDATE: This maintenance has been cancelled for later.
Affecting System - Billing
Due to a recent software update, the cancellation form is currently not working. We are working on a fix now. Thanks for your patience.
FIXED: We applied an update and fixed it.
Affecting System - Public Pay
Public Pay addon is not working after a recent update to our billing system, we are working on it now and should be resolved very soon.
UPDATE: We know the issue and are working to resolve, its because of compatibility with PHP 8.1. A fix is in progress. Thanks for your patience.
FIXED: The issue is fixed, please verify that your public pay link is the same as before and update accordingly your website/Discord.
Please do not open a support ticket for issues we already know about.
