Move your game server to a faster hardware package, or a cheaper one, yourself in the Client Area. Pick the new option under Upgrade/Downgrade Options, pay any difference and restart the server to switch it over.
How to change your hardware package
- Log in to the Client Area.
- Go to Services › My Services in the top menu and click the server you want to change.
- Press Upgrade/Downgrade Options in the menu on the left.
- Change the Hardware option to the package you want and press Click to Continue.
- Upgrading? Pay the invoice for the price difference.
- Stop your server for a couple of minutes, then start it again to run on the new hardware.
Your IP and port may change. A hardware change can move your server to another machine. Afterwards, check CONNECTION INFO in the game panel and update your favourites, server list entries and anything you've shared with friends, such as your Discord.
Upgrades and downgrades
| Upgrade | Downgrade | |
| Price | You pay the difference, at today's prices | The difference is added to your account as credit |
| When it applies | Once the invoice is paid and you restart the server | Straight away; restart the server to apply it |
| Your files and settings | Stay the same | |
| IP and port | May change: a new hardware package can move your server to another machine | |
Credit from a downgrade is used automatically on your future GTX invoices. It isn't paid back to your card or PayPal.
Change more than hardware
The same Upgrade/Downgrade Options page also changes your player slots, RAM, CPU and server location:
- How to upgrade or downgrade your player slots
- How to upgrade or downgrade your RAM
- How to upgrade or downgrade your CPU package
Moving to a different location works the same way. Our team then moves your server and confirms the details with you in a ticket; you get a new IP and port. See Upgrades, game switches and locations in our FAQ.
Upgrade questions
Why are the upgrade options greyed out?
There's an unpaid invoice on that service. Pay or cancel it first and the options unlock.
Do I need a bigger package?
If the server lags when it's busy, open Activity and Stats in the game panel. CPU or memory close to the top at peak times means an upgrade will help. Not sure? Open a ticket and our team will tell you honestly whether an upgrade is worth it.
I paid but nothing changed. What now?
Stop the server, wait a couple of minutes and start it again: the new package only applies on a fresh start. If it still looks the same, open a ticket and we'll check it.
